Email us at info@pinksaltswimwear.com within 14 days of delivery, and let us know why - it's genuinely useful feedback that helps us improve fit for everyone who comes after you.

If returning, your item needs to be unworn, with tags on and the hygiene liner intact.

Completed our online fit consultation before ordering? You’re covered by our Fit Guarantee - a free return, on us. Australian customers only.

Didn’t get the chance to complete the online fit consultation? No stress, standard returns still apply. You’ll just cover the cost of postage back to us. 

For hygiene reasons, we can’t accept swimwear that’s been worn or has the liner removed.

Applies to all full-priced items, within 14 days from the date you receive your order.

1. Email info@pinksaltswimwear.com within 14 days of receiving your delivery.
2. Include your order number and what didn’t work.
3. We’ll reply with return instructions and our return address.
4. Send it back, tracked if you can, and keep your receipt.

We handle every return by email, not a portal. We genuinely want to know what didn’t work. It’s how we keep improving fit.

Once your return arrives and we’ve checked it, we’ll refund you to your original payment method within 1-2 business days or exchange it, if you’d prefer and we have your size in stock. We’ll email you to confirm either way.

If you were one of the first 80 orders, you received a hand-crafted beach necklace as a gift with your purchase.

Swapping sizes? Keep the necklace. Your order is still on.

Returning part of your order? Keep the necklace, as long as you’re keeping at least one item.

Returning your whole order for a refund? Please send the necklace back with it, in its original condition. It’s part of the order, so it comes back with the rest.

If the necklace isn’t returned, we’ll deduct the cost of the necklace from your refund.

Outside Australia? Pop the necklace in the same parcel as your return. Return postage is at your cost, as with all international returns.

This doesn’t affect your rights under the Australian Consumer Law, including for faulty or damaged items.

All items are returnable, including club-price and pre-order pieces. For pre-orders, your 14 days start from the day you receive your order, not the day you place it.

Standard returns apply, and you’ll cover the cost of return postage. The Fit Guarantee applies to Australian customers only, so it’s worth getting your size right the first time. 

Our fit consultation is open to everyone, wherever you’re ordering from.

For hygiene reasons, we can’t accept swimwear that’s been worn, washed, has tags removed, or has the hygiene liner removed or damaged. If your item doesn’t meet these conditions, we’re unable to process the return. Faulty items are different, see below.

Contact us straight away at info@pinksaltswimwear.com with a photo and your order number. If your item is faulty or arrives damaged, we’ll make it right with a replacement or refund, and we’ll cover the postage. Your rights under Australian Consumer Law apply regardless of the policies on this page.

Due to the nature of our pre-order model, we do not hold much additional stock in our possession. 

We may have some extra items, in limited sizing, that we can offer in exchange, however there is no guarantee. 

If you would prefer a store credit to purchase at the next pre-order window, please let us know.

Pre-order pieces are made to order. Your estimated delivery date is shown on the product page and in your order confirmation email (ships 2nd-16th Jan). We’ll email you as soon as it ships, with tracking.

You can email us to change your size or cancel, until your order goes into production on 8th November 2026. After that, it’s made for you, so standard returns apply once it arrives.

Club members get Club-only pricing and free shipping during early access windows, and the first 80 customers receive a handmade beach necklace made by a local Australian artisan. 

The necklace is a gift with your purchase, which means that if you do need to return the swimwear, you must also return the necklace.