Shipping & Pre-order FAQ
Everything you need to know about how the Monroe Collection pre-order works.
When does pre-order close?
Pre-order closes 7th November at 11:59PM AEDT / 8:59PM AWST. This lets us place our production order based on real demand - a considered, limited run instead of excess stock.
When will my order ship?
Approximately 8–10 weeks after pre-order closes, landing between 2nd and 16th January.
Can I cancel my pre-order?
If you make a mistake or have a change of mind, you must cancel your order before the closing date of 7th November at 11:59PM AEDT.
Please contact us via our chat bot or email us here.
Why pre-order instead of ready-to-ship?
It's part of how we keep Pinksalt sustainable - we make what's genuinely wanted, not excess stock that goes to waste. It also means every piece is made specifically for this drop, not sitting in a warehouse waiting for demand.
Am I charged now, or when my order ships?
You're charged at the time of your pre-order, not when it ships. This is what allows us to fund a considered, limited production run rather than guessing at stock levels.
Can I still order after pre-order closes?
Once pre-order closes, these pieces won't be available again until pre-order opens again, with no confirmed date yet. Pre-order is the earliest and most certain way to get them.
Will the price change after pre-order?
Pre-order is the only way to get Drop 001. Prices for future drops may differ.
Club members shopped Drop 001 first, at members' price.
Join the Club for first access and members' pricing on Drop 002.
Do you ship internationally?
Yes - we ship to Australia, UK, US, Canada and internationally. We ship with Australia Post which includes tracking.
Can I change my size or order after I've placed it?
Email us as soon as possible at info@pinksaltswimwear.com - because this is a pre-order tied to a single production run, we can only guarantee changes made before preorder closes on 7th November 11.59PM AEDT.
If you're not sure of your sizing, get a personalised fitting here.
Will I get updates on my order?
Yes, we'll keep you posted by email as production progresses and again the moment your order ships, with tracking included.
What if my order is delayed?
We'll always over-communicate if timelines shift. Good things take time, if anything changes, you'll hear from us before you have to ask.
If you don't see the answer to your question here, it may be on our Returns & Exchanges page
